Privacy Policy

Here at Sneaton Hall - Luxury Accommodation we take personal privacy very seriously.

www.sneatonhallwhitby.co.uk does not collect your personal information unless you choose to provide that information to us. When you choose to provide us with your personal information, you are giving www.sneatonhallwhitby.co.uk your permission to use that information for the stated purposes listed in this privacy policy. If you choose not to provide us with that information, it might limit the features and services that you can use on this website.

Sneaton Hall (www.sneatonhallwhitby.co.uk) collects your data in order to provide you with luxury accommodation bookings, and to provide you with excellent customer service, this is the only purpose for using your data. We use your data in order to contact you in regards to quotations, bookings, booking and guest information, enquiries, to collect fees or monies owed, feedback and send you updates or reminders. Or any other necessary reasons to contact you. We only disclose data to a third party for the purpose of staying in our property (cleaners), and only disclose the number of people staying and arrival and departure dates. No other personal information is shared. Your data is stored in our system for 7 years as per HMRC regulations. Your data is access restricted in line with current GDPR guidelines. Your information is not shared with any extended third parties unless stated in this policy. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

The information we collect is given to us by you via our contact form, on our booking page or upon direct contact. This information could include your name, phone number, email address and any other details you choose to provide, for example, social media handles, feedback, reviews or personal profiles.

You may have heard of the padlock icon that appears on some websites to reassure the internet buyer of online security in place –

this is in place to reassure you your information is not accessible to outside users.

Payments are taken via our website or via bank transfer upon invoice. This means sneatonhallwhitby.co.uk will never see your debit/credit card details as these are dealt with via your bank and not through our servers. We do not hold your bank details after an order payment.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Wix states "the security of our users' financial transactions is extremely important to us at Wix Payments and we are 100% committed to protecting you, as well as your customers. For this reason, Wix Payments complies with the Payment Card Industry Data Security Standards (PCI DSS).

The PCI DSS is the highest information security standard for organizations or companies that accept credit card payments. This standard provides protection of the privacy and confidentiality of the card's data used to complete the online transaction.

PCI Compliance helps to create a secure environment by improving the quality of the cardholder data in order to reduce the rate of credit card fraud cases. In addition, it ensures that the data for each payment is stored securely in a tamper-proof manner."

If you contact us via Gmail, Facebook or Instagram, your data is managed in accordance with Google, Facebook and Instagram terms and conditions. This website is created in accordance with and hosted by Wix.com. Wix.com provides us with the online platform that allows us to share and sell our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

We reserve the right to change or modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website.

If you would like us to delete your personal data sooner or change your details, please contact us via the contact page.

This website uses cookies. If you do not wish to accept cookies, change your browser settings – refer to your browser’s help files for details.

Cookies Policy:

This website may gather information about your general Internet use by using cookies in order to help you personalise your online experience. Where used, these cookies are downloaded to your computer automatically. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

‘Essential’ cookies are automatically placed on your computer or device when you access our website or take certain actions on our website. ‘Non-essential’ cookies and other technologies are only placed on your computer or device if you have consented to us doing so. You consent to us placing non-essential cookies on your computer or device by continuing to use our website with your browser settings set to accept cookies.

Cookies may be either 'cookies' or 'session' cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

We use cookies for the following purposes:

(a) authentication - we use cookies to identify you when you visit our website and as you navigate our website;

(b) status - we use cookies to help us to determine if you are logged into our website;

(d) security - we use cookies as an element of the security measures used to protect user accounts,

including preventing fraudulent use of login credentials, and to protect our website and services

generally;

(e) advertising - we use cookies to help us to display advertisements that will be relevant to you;

(f) analysis - we use cookies to help us to analyse the use and performance of our website and services; and

(g) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.

Some of our service providers also use cookies and those cookies may be stored on your computer when you visit our website.

These are the third-party service providers that store cookies when you visit our website:

(a) We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's Privacy Policy is available at:

https://www.google.com/policies/privacy/.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies,

but you can usually modify your browser setting to decline cookies if you prefer.

This privacy policy was last updated on 16/08/2023